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Property Management is Our Passion!

We manage the west side of Cleveland’s most desirable rentals, including single family rental, duplexes, townhomes, condos and multi-unit properties. Our professional management team, all active licensed Ohio Realtors, understands that consistently working to improve the quality of service and attention to detail are the best ways to provide exceptional service to both owners and tenants. Our services are tailored to each individual property’s needs.

Owner/Investor Services

Your Property Management solution is with KW Citywide Property Management. Our services allow our owner/investor to be as involved or hands off as they would prefer. Personal service begins with our agents. Our management team works hand in hand to be involved in every aspect of your property allowing KW Citywide Property Management to customize your individual needs.

  • 24/7 Online access to your rental portfolio
  • Monthly Owner draws deposited directly into your choice of banking
  • Preparation of monthly income statements and year end accounting reporting
  • Processing of applicable maintenance invoices, property invoices and utility billing
  • Filing of yearly city rental application and fees
  • Semiannual property inspection to include a maintenance report and property photos
  • Offer contracting services through our established vendor relationships, all licensed and bonded

Tenant Services

At KW Citywide Property Management we believe that offering a positive rental experience for our tenants provide client satisfaction for all invested parties.

  • Comprehensive background screenings/detailed with credit and criminal background
  • Quality tenant placement services
  • Preparation and execution of all leasing paperwork
  • Eviction and other legal proceedings when necessary
  • Online access for monthly rental payments, tenant ledgers and communication
  • Emergency Maintenance Services

KW Citywide Property Management would like to discuss your properties individual needs and customize a package to meet your management expectations. Contact one of our property management professionals today at 440-253-9633 or email us at

Service Areas

Our areas of expertise service include the following west and southwest Ohio markets:

  • Avon
  • Avon Lake
  • Bay Village
  • Berea
  • Broadview Heights
  • Brooklyn
  • Brunswick
  • Cleveland*
  • Columbia Station
  • Elyria*
  • Fairview Park
  • Independence
  • Lakewood
  • Lorain*
  • Middleburg Heights
  • North Olmsted
  • North Ridgeville
  • North Royalton
  • Olmsted Falls
  • Olmsted Township
  • Parma
  • Parma Heights
  • Rocky River
  • Sheffield Lake
  • Strongsville
  • Tremont
  • Westlake
  • and many others!

* Call for details on our service areas in these locations

KW Citywide, Keller Williams, Cross Country, More Than A Mortgage.
Equal Housing Opportunity


“KW Citywide Property Management has managed my rental property for several years. Karen Jones has handled finding a suitable tenant along with all of the necessary paperwork. Mary Burns has handled any of my questions promptly. I have been completely satisfied with Keller Williams, and highly recommend them.”

Diane Turan - Rental Property Owner

“I am a first-time landlord who lives out-of-state. My business partner lives in another state. We completely trust Mary & Karen with KW Citywide Property Management to handle all aspects of our property. They are solid professionals who take excellent care of our investment and our tenants. Without question if we develop more properties we would entrust them to KW Citywide Property Management.”

Donna G. and Beth D. - Rental Property Owner

“We cannot thank Mary & Karen enough for their outstanding work with us for these 5+ years. We are successful landlords for our tenants in great part due to our experience with them. They all have proven to put us in good hands to make sure we do right by our tenants and properties efficiently, diligently, and with care. It truly is a blessing to work with them!”

Arcie and Maria - Rental Property Owner

“I’ve been doing business with KW Citywide Property Management for almost 10 years. During this time, they have provided outstanding service and reliability. They are the model for how all rental property managers should be. Karen and Mary are always responsive and diligent, pursuing and resolving every issue and request, whether from me or the tenants, in the best professional way. I recommend them most highly. They literally do pay for themselves.”

Gene B. - Rental Property Owner

“We’ve been tenants since 2017, and we’ve had nothing but good experiences with Keller Williams Citywide. They’ve always been courteous and empathetic, particularly during the COVID-19 pandemic, and have always been quick to address any maintenance issues that may come up. They’re always very communicative regarding expectations for the property, as well as upcoming events such as holidays and extreme weather. This has easily been the best rental experience my wife and I have ever had.”

Mike and Jamie C. - Tenants

“We highly recommend KW Citywide Property Management. They’ve been doing a super job for us at our 2 duplexes, including helping us find and oversee contractors for the major renovations we needed in order to bring these units up to the upper end of market rents, and giving us good advice about certain items that would be worth the expense vs. others that would not yield additional income. I am a licensed real estate agent and my husband and I are quite particular about property managers. They’ve been very timely whenever our tenants have maintenance requests, and have done a great job of helping us screen and select good tenants, and making sure rents and water bills, etc are paid promptly. It is a challenge to find good property managers and it’s very reassuring that our properties and tenants are in excellent hands!”

Sherry Riesner - Rental Property Owner

“The Keller Williams tenant portal makes my busy life easier. With the options to pay online, request service, view documents and chat with the property manager all in one place and at my fingertips! Communication is always quick, helpful and extremely friendly!”

Katie N. - Tenant

“Living out of state as an owner of two properties in northeast Ohio, I have nothing but positive things to say about this property management group. They have handled absolutely everything with my homes in a timely manner and kept me well informed. It’s been 13 years since I’ve partnered with this company and I literally have zero complaints. Karen and Mary have been the best people to work with.”

Denise - Rental Property Owner

“My wife and I are out of state and have been investing in real estate in the Cleveland area for several years. We currently have seven properties managed by KW Citywide Property Management and are extremely satisfied with their service. Living thousands of miles away from our properties means we need to be able to completely trust our property manager to select tenants, properly maintain our investments, and make recommendations. Over the years, KW Citywide has earned our trust and continues to provide five star service on a daily basis. We have always experienced great communication and very quick responses to our questions, needs, and concerns. So much so that it feels like we are their only clients. We have used other property managers in the area, but we would only recommend KW Citywide!”

Dan and Jacki, Washington State, - Rental Property Owner

“KW Citywide property management has been managing my partner and I’s two family for the past 4 years and as an out of state investor living in New Hampshire they have been crucial to the operation of our property. From finding the best tenants possible to renovations, collecting rent and dealing with unforeseen issues it is nice to know that I won’t be woken up in the middle of the night by a tenant phone call. All issues are handled professionally and without issues. I can’t say enough about how happy I am with Karen and Mary’s management and how easy it has been to have a rental property with their assistance.”

Tim Streeter - Rental Property Owner
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