Frequently Asked Questions
The answers below are for informational purposes only and are subject to change without notice. It is recommended that you read your application and leasing documents thoroughly prior to signing. Please ask a representative if you need any further clarification.
We are a full-service property management provider.
Our office is located in Westlake, Ohio. We typically manage properties within a 20-mile radius of our office. Some exceptions apply.
We manage single family homes, duplexes, and small multi-family properties.
We utilize Propertyware for our property management accounting as well as owner and tenant portals. We use Dropbox for file management and Dotloop for electronic document signing.
No, we do not manage any housing voucher programs.
No we do not manage commercial properties, we are a residential property management team.
We utilize a self-touring system called Rently which allows you to tour a property at your convenience and without representation. We do also offer personal tours with an agent.
Rently offers a self-guided tour of any of our available properties. To register for a viewing, click on the “Enter Property Yourself” button on the Rently website or app. Rently charges a one-time $0.99 fee on your credit card, this is a verification process to confirm your identification. You can then view any of the properties available for rent.
If you are experiencing a problem with your Rently account, please contact Rently.com Support directly. They can be contacted at 888-340-6340.
We do not advertise on Craigslist. Please do not work with anyone that is not a Keller Williams Agent. We will not ask you to transfer money via bitcoin, Venmo or any other unretrievable source. We advertise through our website that also syndicates out to various housing rental sites such as Zillow, Hotpads, Trulia, etc.
We do not accept housing vouchers for properties under our management.
You will receive a response on your application within 24-48 business hours.
Final application decisions are made by the property owner. We provide the owner with the information we obtain from your application and screening report.
We pull a full credit and criminal background check. No felonies or eviction history. Monthly income should equal or exceed 2.5 times the monthly rent. It’s very important that you provide the information requested in the application with accuracy and thoroughness.
Pets are accepted on a case-by-case basis with property owner approval. Please check property guidelines.
The security deposit is equal to one month’s rent. The security deposit is due, in certified funds, within 24 hours of application approval to reserve the rental.
You can use your tenant portal to submit payments, request maintenance, view your tenant ledger, view your lease, and communicate with property management personnel.
Once you log into your portal, on the left side of the page under your account tab you will be able to click on service requests. You will then click to select new service requests.
Yes, as stated in your lease agreement, you are required to have renters’ insurance. Please provide us with a copy of your declaration page at move in. Your insurance provider will advise you on the amount of policy coverage they recommend you carry. If you have a pet, please advise your insurer of the pet(s) to be sure a rider covering the pet is included in the policy.
- No heat – outdoor temperature is below 55 degrees
- Toilet is inoperable (Property only has 1 toilet)
- Flooding or Sewer Back up
Our 24-hour maintenance emergency team can be reached at 216-736-2365.
Please make sure you have changed your furnace filter and changed your batteries in your thermostat prior to putting in a service call.
A 60-day notice is required to vacate the property by the first of the month. This notice must be received in writing either by email or in your tenant portal. You are obligated to all the terms as stated in your lease agreement, including term dates.
Anyone over the age of 18 must fill out an application and upon application approval, will be added to a lease. Upon approval lease
documents will need to be signed by all leaseholders. To remove a leaseholder, please contact us to discuss.
All homes are equipped with a fridge and stove. Please review property-specific details in regard to additional appliances that may be included.
Rent can be paid online with an ACH payment or credit card. Please note service fees will be applied to online payments. Details on service fee charges are outlined in your portal payment section. Rent can be mailed to: KW Citywide PM, 2001 Crocker Rd Suite 200 Westlake OH 44145 Rent can be dropped off to drop box located on the exterior of our office building, located at 2001 Crocker Rd. Westlake OH 44145.