Frequently Asked Questions
The answers below are for informational purposes only and are subject to change without notice. It is recommended that you read your application and leasing documents thoroughly prior to signing. Please ask a representative if you need any further clarification.
- No heat – outdoor temperature is below 55 degrees
- Toilet is inoperable (Property only has 1 toilet)
- Flooding or Sewer Back up
documents will need to be signed by all leaseholders. To remove a leaseholder, please contact us to discuss.
“KW Citywide property management has been managing my partner and I’s two family for the past 4 years and as an out of state investor living in New Hampshire they have been crucial to the operation of our property. From finding the best tenants possible to renovations, collecting rent and dealing with unforeseen issues it is nice to know that I won’t be woken up in the middle of the night by a tenant phone call. All issues are handled professionally and without issues. I can’t say enough about how happy I am with Karen and Mary’s management and how easy it has been to have a rental property with their assistance.”
“I’ve been doing business with KW Citywide Property Management for almost 10 years. During this time, they have provided outstanding service and reliability. They are the model for how all rental property managers should be. Karen and Mary are always responsive and diligent, pursuing and resolving every issue and request, whether from me or the tenants, in the best professional way. I recommend them most highly. They literally do pay for themselves.”
“I am a first-time landlord who lives out-of-state. My business partner lives in another state. We completely trust Mary & Karen with KW Citywide Property Management to handle all aspects of our property. They are solid professionals who take excellent care of our investment and our tenants. Without question if we develop more properties we would entrust them to KW Citywide Property Management.”
“My wife and I are out of state and have been investing in real estate in the Cleveland area for several years. We currently have seven properties managed by KW Citywide Property Management and are extremely satisfied with their service. Living thousands of miles away from our properties means we need to be able to completely trust our property manager to select tenants, properly maintain our investments, and make recommendations. Over the years, KW Citywide has earned our trust and continues to provide five star service on a daily basis. We have always experienced great communication and very quick responses to our questions, needs, and concerns. So much so that it feels like we are their only clients. We have used other property managers in the area, but we would only recommend KW Citywide!”
“We’ve been tenants since 2017, and we’ve had nothing but good experiences with Keller Williams Citywide. They’ve always been courteous and empathetic, particularly during the COVID-19 pandemic, and have always been quick to address any maintenance issues that may come up. They’re always very communicative regarding expectations for the property, as well as upcoming events such as holidays and extreme weather. This has easily been the best rental experience my wife and I have ever had.”
“Living out of state as an owner of two properties in northeast Ohio, I have nothing but positive things to say about this property management group. They have handled absolutely everything with my homes in a timely manner and kept me well informed. It’s been 13 years since I’ve partnered with this company and I literally have zero complaints. Karen and Mary have been the best people to work with.”
“The Keller Williams tenant portal makes my busy life easier. With the options to pay online, request service, view documents and chat with the property manager all in one place and at my fingertips! Communication is always quick, helpful and extremely friendly!”
“KW Citywide Property Management has managed my rental property for several years. Karen Jones has handled finding a suitable tenant along with all of the necessary paperwork. Mary Burns has handled any of my questions promptly. I have been completely satisfied with Keller Williams, and highly recommend them.”
“We cannot thank Mary & Karen enough for their outstanding work with us for these 5+ years. We are successful landlords for our tenants in great part due to our experience with them. They all have proven to put us in good hands to make sure we do right by our tenants and properties efficiently, diligently, and with care. It truly is a blessing to work with them!”
“We highly recommend KW Citywide Property Management. They’ve been doing a super job for us at our 2 duplexes, including helping us find and oversee contractors for the major renovations we needed in order to bring these units up to the upper end of market rents, and giving us good advice about certain items that would be worth the expense vs. others that would not yield additional income. I am a licensed real estate agent and my husband and I are quite particular about property managers. They’ve been very timely whenever our tenants have maintenance requests, and have done a great job of helping us screen and select good tenants, and making sure rents and water bills, etc are paid promptly. It is a challenge to find good property managers and it’s very reassuring that our properties and tenants are in excellent hands!”